Technology

SMS to the rescue

by Jay on April 25, 2012

Social media consultants, or even enthusiasts, must be able to make the contact and seal the deal immediately! Time is always of the essence. textmarks1 300x176 SMS to the rescue

How is a social media expert to keep up with everything?

One great tool for many types of entrepreneurs  is a fantastic service called Text Marks.

With Text Marks, businesses are able to create a group and allow others to join. Once your members or clients have joined, you are able to send unlimited texts to your group. And let’s face it. How do most of us still communicate? We text!

With Text Marks, it is easy to build your contact list and communicate to your group. You can add your group number to your blog, website, newsletter, email marketing, etc.

What could be easier?

Give it a try today and see how this simple, yet effective service, can grow your  subscriber base by leaps and bounds.

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iPhone 4S battery woes

by Jay on March 23, 2012

It is the love of my life…my iPhone 4S.

iphone 4s battery 150x150 iPhone 4S battery woes So why am I thinking of getting a droid?

The same old problem…the battery is terrible! On a daily basis, my phone sits unused at work all day (at least 8 hours) and one would imagine that it would keep a full charge, right?

Wrong! I know that there are settings that can be tweaked and other tips that I can use to extend the life of the battery.

But why should I have to do this?

I absolutely love the iPhone. In my mind there is no competitor that comes even close to making such a perfect piece of technology.

But I’m really tired of not being able to make it through a full day with limited usage. Do you have any tips for me to extend it’s battery life?

*Photo Credit- Engadjet

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Batch your photos

by Jay on March 22, 2012

batch2 150x150 Batch your photosBatch is something that everyone should be using!

Stop wasting your time!

Let’s face it…we are all way too busy in our lives these days. Right? We at least delude ourselves into thinking so. I know that realistically I have a ton of free time, yet I’m running around everyone like a chicken with my head cut off.

Are you not batching?

Batch is an awesome app that allows users to upload several photos to facebook, or other social platforms, in a, well, batch.

Everyone wants to see your pictures, right? It makes us all feel like minor celebs.

If you have not yet given batch a try, you definitely should. Do you have any apps that you think I should try also?

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I’ll be the first to admit it here…I just don’t get the fascination with Pinterest. p avatar 150x150 Pinterest: A waste of time or a jewel in the rough?

Is it just another waste of time?

According to a recent USA Today story:

Pinterest is a visual bulletin board for the Web. It thrives on beautifully simple images of ideas for the home.

These images are grouped together on a user’s page, creating an inspiration board of ideas.

The website is a “virtual pinboard,” which lets users organize images, recipes and other things they find on the Web. When it called Pinterest one of the “50 Best Websites of 2011” in August, Time magazine wrote: “The basic idea behind Pinterest — which lets you create and share collections of stuff you like in any category you choose — has been tried before by startups that didn’t make much of a mark. This time it might take off.”

Pinterest has been around for almost two years, but has seen a meteoric rise in interest over the last couple of months. In December, Pinterest became one of the Web’s Top 10 social networks, according to tracking firm Hitwise.”

I believe that most social media enthusiasts do appreciate aesthetic beauty to a great degree. We like to look at beautiful things on the web, dream that one day these things could be ours when we hit it big, and like to organize our total lives on a platform which speaks to our need to share every minutia of our existence.

Although Pinterest has been around for a while, now all of the cool kids seem to be using it. Personally, I have had an account for a while but haven’t done much with it.

Just like other social media evangelists, I want to be the first to try everything…and let you know what I think about it of course.

But with Pinterest, I have failed. I would rather learn about developing social media from my favorite blogs or news articles.  I’d rather tweet you that I am having a delicious burrito from Chipotle. Or I’d rather spend some rare time with my loved ones.

My big question?

What am I missing? How are you using it?

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Is the customer always right?

by Jay on January 11, 2012

Oooh…the age old question, is the customer always right?

Yes…if you want to stay in business

Recently I have been having a lot of trouble with my AT&T U-Verse services. For over a year, I have loved their service. It is more Scream   by F AYN T 300x173 Is the customer always right?expensive than other local cable companies, but the service has been outstanding and the product very good.

But things change

One of the power cords on a DVR no longer functions. I know that it is just the power cord, because I used one from another unit and it turns on completely fine.

I contacted AT&T Uverse over the weekend and asked them to send me a new power cord. Simple, right? Wrong!

First, for some reason they can’t just replace the cord. They need to replace the entire DVR box. Economically, I don’t really understand the point of replacing the entire box, but what do I know?

So great. They can UPS a new box to me and it will only take two days. Fantastic!

Waiting…waiting…waiting

Box never arrives. Wait another day. No dice. I did an online chat with AT&T and had to speak to two different people before I was told that my box hadn’t shipped yet. Fantastic. Did they let me know not to expect it anytime soon? Nope!

At the end of this article, I will copy and past the transcript of my last chat session where I was told I may incur a $55 charge for a service call to correct issues that are occurring with the wiring.

My takeaway…

The customer is always correct if you would like to stay in business. Although little ol’ me isn’t going to put a huge conglomerate like AT&T out of business, this is a lesson for anyone in business.

More than likely, you small business thrives on the recommendations of others…which is free advertising people! Treat the consumers of your services like a king, and sit back and wait for their friends to sign up with you.

Treat them like crap at your own peril. I’d love to hear about your experiences in the comments section.

Thanks,

ecd7f8fdd2f8c709b2b4f4fb9dd7fa55 Is the customer always right?

 

 

Chat Session:

Welcome Mr. Jason Rowsey.
System
Connecting to server. Please wait…
System
Connection with server established.
System
Technical Support Topic: U-verse Other
System
bg988x(Bob) has joined this session!
System
Connected with bg988x(Bob)
bg988x(Bob)
Thank you for contacting AT&T U-verse Member Support, my name is BOB (bg988x). I would like to verify that I have the right account information, could you please provide me the name on your U-Verse account?
You
jason rowsey
bg988x(Bob)
Thank you, let me pull up the account.
bg988x(Bob)
May I please have the zip code?
You
43054
bg988x(Bob)
Thank you.
You
i was supposed to receive a dvr last night but it never came
bg988x(Bob)
I am extremely sorry for the inconvenience this might have caused to you, rest assured I am here to assist you with this.
You
ok
bg988x(Bob)
Let me quickly review the information from my end.
You
ok
bg988x(Bob)
Thank you for your patience.
bg988x(Bob)
Jason I could see that the order has been stuck due to some reasons, I need to escalate the case to the next level of support .
bg988x(Bob)
Is that okay with you?
You
ok
bg988x(Bob)
Thank you.
bg988x(Bob)
To confirm that you are authorized on this account, could you please provide me your 4-digit pass code?
You
3033
bg988x(Bob)
Thank you.
bg988x(Bob)
Let me quickly document the case fore them.
You
ok
You
can you tell me what the issue is?
bg988x(Bob)
The next level of support will let you know.
bg988x(Bob)
They have the advanced tools to check the status.
You
ok
bg988x(Bob)
Thank you for your patience.
bg988x(Bob)
Shall I go ahead and transfer you now?
You
ok
bg988x(Bob)
Thank you.
System
You are being transferred to another queue. Please stand by…
System
bg988x(Bob) has left this session!
System
Tier2 – Lawrence (lr7563) has joined this session!
System
Connected with Tier2 – Lawrence (lr7563)
Tier2 – Lawrence (lr7563)
Hello, I want to thank you for chatting AT&T U-verse Tier 2 Support from Arizona! My name is Lawrence, and my personal AT&T ID is lr7563. Please give me a minute to review the information regarding this chat session. While I am reviewing the chat session, may I please have your preferred email address?
You
.jayrowsey@gmail.com
Tier2 – Lawrence (lr7563)
Thank you for the email address and I will verify and update your account during this chat session.
You
ok
Tier2 – Lawrence (lr7563)
After looking over the chat session and the information you have provided, I understand that we are currently having an issue with receiving your replacement , would you say that is correct?
You
yes
Tier2 – Lawrence (lr7563)
Thank you for confirming! I want to let you know that I’m very sorry for the inconvenience this problem has caused you but you’ve reached the right person and I’d be very happy to help you.
Tier2 – Lawrence (lr7563)
I need to confirm you are authorized on this account. Can you provide either your four digit passcode, or answer the prescribed security question?
You
3033
Tier2 – Lawrence (lr7563)
That is correct, thank you for confirming the security of the account. icon smile Is the customer always right?
You
ok
Tier2 – Lawrence (lr7563)
I am checking status on your receiver now
You
ok
Tier2 – Lawrence (lr7563)
The DVR is ready to be shipped but it has not been shipped yet. I apologize about this inconvenience
You
ok.
You
should i expect it next week sometime?
Tier2 – Lawrence (lr7563)
Possibly by the end the week
You
great, thanks. please note in my account that I don’t like being told it will be here one day, and then waiting, and no one notifying me that they decided not to send it yet. the quite possibly will end to me cancelling service
Tier2 – Lawrence (lr7563)
I will
You
goodbye
Tier2 – Lawrence (lr7563)
Before I let you go I just want to ask if all of your TV receivers are working properly, are all of your computers and devices able to connect to the internet, and are all your phones working okay?
You
no. the dvr in my bedroom is now freezing for a second every 20 seconds or so.
Tier2 – Lawrence (lr7563)
I am running wiring tests now
Tier2 – Lawrence (lr7563)
I ran some wiring tests and I do see problems with the coax wiring. We would need a technician out to address this problem
You
ok
Tier2 – Lawrence (lr7563)
My goal is to fully restore your service which will require a technician to come out. I want to schedule a time that works best and is convenient for you. At the end of this chat, I will e-mail you an appointment reminder with a link to check status of your appointment.
Tier2 – Lawrence (lr7563)
I can dispatch a technician to your location to repair your issue. If the problem is NOT within the AT&T Network or any equipment covered by an AT&T maintenance or Inside/Home Wiring Plan, you may incur a $55 trip charge. Additional charges for any required inside wiring may apply and will be discussed by the technician prior to doing any work. Do I have your authorization to dispatch a technician?
You
I don’t think so. I will call my cable company and set up service through them.
Tier2 – Lawrence (lr7563)
You wouldn’t be charged for visit. The test results show we did not set this up properly
You
No thank you. I’ve pretty much had it with AT&T at this point. Customer service is terrible
Tier2 – Lawrence (lr7563)
I apologize if I have personally upset you. That is not my intention
Tier2 – Lawrence (lr7563)
Do you have any further questions or concerns about your Uverse services then?
You
It isn’t you, it is your company
You
Can I receive an email transcript of this chat?
Tier2 – Lawrence (lr7563)
I apologize however I cannot send transcripts over email. There is a copy function in the chat window which will allow you to copy the text then paste it into notepad
You
Fine, good night
Tier2 – Lawrence (lr7563)
If there is nothing else today, I would like to thank you for choosing AT&T! We value you as a Member of the AT&T family and hope you have a great and wonderful day! The chat window will remain open until you close it.
System
Tier2 – Lawrence (lr7563) has left this session!
System
The session has ended!

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Fundraising via facebook

by Jay on December 21, 2011

Many of us out there are involved with various non-profit groups that work to make the lives better of some sector of society. Personally, I work with a fantastic group called Friends of the Shelter. When you are involved in this type of work, it is imperative that you use every tool available to meet, and hopefully exceed, your fundraising goals. like Fundraising via facebook

So what should I do?

Facebook is a great tool to engage your community of supporters. There are two very important points to remember when using this social media platform for your non-profit group.

  1. You need to consistently work to grow your fan page. There needs to be a compelling reason for Joe Blow to “like” your page. You might considering offering  a new fan something in exchange for liking your page. This could be additional content, a free ebook download. This is limited only by your imagination.
  2. Once you get that person to click the almighty “LIKE” button, you need to keep her/him engaged. It is of the utmost importance that you interact with your community on facebook. Post updates, but even more importantly  RESPOND to comments. Your fans need to know that this is an active page and that someone actually cares what they think. Having 1,000 fans isn’t going to matter if they feel disconnected from you and your group.

Now what?

Once you have gotten your target audience to like the page AND you have gotten them engaged on the facebook page, the next step is to take their hard earned money!

More on that tomorrow. Stay tuned!

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Yes!

Thanks for reading. Ok, a bit of sarcasm.

Old school vs New school

If you haven’t been around this blog very much, or happen to be new to the site, thanks for stopping by! Other than writing about social media and all things interwebz, my “real job” is being an educator in the Columbus, Ohio area.

If you take a look around a typical high school, you will begin to notice a couple of things. Sometimes students look like they are dressed to hit the hottest new club and you would likely also realize that there is a great span in the ages of the faculty.

Do the old foggies hate all of this new technology?

Yes and no. In this imagined high school, you will likely notice that the older teachers sometimes stick to their tried and true methods of delivering content. Am I talking slates with chalk? Nope. Although it does feel like that sometimes. What I am really talking about is teaching from a textbook. Using overhead transparencies as their new technology. And the  Should we be using social media in the classroom?biggest…

Fighting social media tools in school

Just because we have been doing things a certain way for a long time, does not mean that we cannot evolve. Wake up…time to get over the cell phone battle. We aren’t winning.

Won’t my students just text, tweet, and play on facebook while I am trying to teach?

Yes. But guess what? They already are! Although this is a generalization, younger teachers try to push the limits of antiquated school rules to get students excited and engaged in learning.

Let’s not fight it any longer. Why not embrace this technology? If your students like to tweet, why not tweet them content?

My proposal…

I think a lot about how to harness this interest in constant interaction that our students have and to develop ways to manipulate that interest by tying it to content.

Let me be the first to admit that I don’t have all of the answers. So why are you reading this? Because I have dabbled with various platforms and try to keep up with the technology.

How can I get started?

Just as quickly as social media tools reinvent themselves for the business world, so too do they in education. Developers across the globe are busy creating newer and better ways that we can engage our kids.

A few tools to get you started

  • Twitter – It is not new, but it is in a constant state of improvement. There are many potential uses for twitter, and our youth seems to have fallen in love. You will find more and more students tweeting and time goes on. Some ideas to use the platform:

a.  Use it to tweet homework assignments

b.  Take the classroom discussion out of the classroom and into real life

c.  Disperse interesting articles and other web items related to your content area

d.  Questions and answers, writing stories

  •  Social Bookmarking – Diigo is my favorite in this area. It allows users to keep a set of bookmarks, arranged by tags, that can be accessed anywhere that there is an internet connection. One of the really cool features is the ability to share your bookmarks, and to highlight content on a web page so students know what you think is the meat of the content.
  • Moodle – As a content management system, Moodle is revolutionizing the way that teachers are able to deliver information to their students. Many of you might be familiar with Blackboard from college courses that you have taken. With Moodle, you are able to post assignements, do online assessments, post videos and lecture notes and powerpoints, have an online gradebook, etc. You can do lots more and I suggest you check it out. Not only is it a great tool, but you will be using a system that they will already be familiar with when they enter their freshman year in college.

My takeaway…

Choose one social media tool and spend time learning it well. Ask colleagues for help that might also use this platform. But you really will learn more by playing…trial and error.

Check back later this week for a few other tools available to educators. Are you using anything like this in your classroom? Please leave a comment and let me know.

 

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Ready to shop?

by Jay on November 28, 2011

Happy Cyber Monday!

Can I really finish my Christmas shopping without leaving my bed?

Yes, you can! If you missed the Black Friday sales, which really you shouldn’t have…they seemed to start right after dinner on Thanksgiving, then you are just in time for Cyber Monday. piggy shopping by vampirepumpkin d4e0urj 150x150 Ready to shop?

Should I be spending money online?

If you are anything like me, you hate to stand in lines at the big box stores and have to put the guy next to you into some kind of choke hold because he is purchasing two X-Box 360 and now there are none left. I mean, come on, he was being selfish, right? Your kid wants one too!

I am lazy AND a little anti-social

If there is a way for me to avoid a crowd of people that are just a little too happy to be spending hundreds of dollars this holiday season, I’m game. If I can do this all from the comfort of my own bed, even better.

Security

As always, you should be a little weary of using your debit or credit cards online. After all, there is always a chance that the numbers could get stolen. Use your common sense, and make sure that if you are going to shop your little hearts out today, that you do so at stores that have secure sites.

The take away

I’ll be avoiding the stores for the most parts and will partake a little of the online fun. If you find sites that offer free-shipping, than what’s the harm? How about you? Do you prefer the in-store experience or do you prefer getting this all done while still in pajamas?

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Not yet sold on the circles

by Jay on November 13, 2011

Is Google+ worth the effort?

Is it just me?

To be honest with you, I have not been a very good social media disciple of the Google social media platform, Google+. When the service was first rolled out, being a social media fanatic, I just couldn’t wait to try the new “Facebook killer” that all of the top gurus in the field Google Plus Logo 150x150 Not yet sold on the circleswere so wild about.

Just as I did when gmail was released, I rushed to ebay and paid $1 for an invite. I know…dumb. icon smile Not yet sold on the circles

My initial thoughts

At first I tried to play around with it and get as many people into my google circles as possible. Plus, I thought it was pretty awesome that you could get the top people in the field like Chris Brogan in your circle. It almost made you feel like you were friends.

I’ve stalled on the +

After a while, I virtually abandoned my new google+ friends. I found myself not checking in very often, and participating very little.

Although people were still adding me at a quick rate to their circles, I wasn’t using the service myself very often. I found it very difficult to justify spending time on google+ than on the more traditional services like Facebook and Twitter.

What to do

I really do like the platform of Google+ and find the idea of the circles very intriguing. It is cool to be able to separate your friends and easily decide which circle sees which types of posts. I also very much enjoy not seeing the farmville and mafia wars posts that so plague Facebook. I think I am going to make a more concerted effort to become more social on Google+ and see how it goes.

And you?

Do you use this service? Are you using it successfully, or just letting it sit like I have been? I’d love to hear your thought and ideas in the comments section below.

If you haven’t signed up for Google+, check it out and please feel free to add me to your circle!

 

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You should opt-in

by Jay on November 9, 2011

Are opt-in forms on a personal blog important? Or do you just find them annoying? I have to say that I answer yes to both questions. screenshot 22 300x285 You should opt inYou probably have noticed that when you visit my blog, you are greeted with this cute lime green pop-up window that implores you to sign up for my email list. It’s cute, right?

Jay…those forms are sooo irritating!

I agree that they certainly can be annoying. The great thing is that if you don’t want to see it, there is a little X in the corner that will get rid of it.

I’m really not trying to bother my readers on this site. Really mom…I’m not! icon smile You should opt in

Why then?

Personally, I have tried to research this topic a little online and have asked other bloggers that have higher readership levels that I do at this point. Most think that it is a good idea.

And I agree. If you like my blog, I hope that you wouldn’t mind receiving an email so that I can interact with you that way as well. Most of the time that email will contain a link to my newest posts that I think you are sure to find interesting.

Most of the time on this blog, I write posts that I hope are informative to you all and that you might glean useful information to use on your own blogs.

It makes me extremely happy to get a notification that someone has signed up to receive my posts and messages in their inbox. I appreciate all of you.

My final thoughts…

If you have a blog and you want to build your subscriber base, give these forms a try. After all, we write so that others may enjoy what we have to say or find something useful that they may implement in their own social media world. There are many services that you can use to get started. Below are a few of the top services:

Aweber
Mail Chimp
IContact

 

I have personally tried these three. There are other great services for email marketing out there. I used mail chimp for a while and very much liked the easy user interface…and the monkey is cute. I ended up going with aweber though. Although it has a user interface that is a bit less friendly and there is perhaps a higher learning curve, I feel like in the long-run it will offer me the most opportunities.

So what do you think?

I’d love to hear what you think about these forms and your experiences with any of these services.

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